Posted: October 03, 2016 4:05 PM by DvanKenny: zappos customer service of course is good, but when you get their Filipino call center, things are a little ... off
Kenny: "MAY I ASK SIR WHAT IS THE TIME IN YOUR LOCATION?"
Kenny: "umm, 6:36pm"
Kenny: "OH I SEE YOU ARE GETTING READY TO TAKE YOUR DINNER THEN?"
Kenny: "hmm, yeah"
Kenny: "WHAT MAY I ASK, ARE YOU PLANNING FOR THE DINNER?"
Kenny: "we are going to make nachos..."
Kenny: "AH YES, THAT WILL BE PERFECT, THE NACHOS, I WISH YOU COULD PROVIDE ME SOME, HA HA"
Dvan: HA. HA. HA.
Kenny: it was so scripted and cheesy
Dvan: I LIKE THE NACHOS TOO.
Dvan: Yeah, no doubt.
Kenny: when they do it in the US it's fun
Kenny: much more natural
Kenny: but I find this interesting. when you call, the IVR says "Did you know we provide free tours of our headquarters? The agent you speak to may have a tour group right next to them. If you would prefer to speak to an agent away from a tour group, press 1 now"
Kenny: not sure why
Dvan: I'm still chuckling about "THE NACHOS"
Kenny: I liked "That will be perfect"
Kenny: WTF how does she know what foods will be perfect for me
Kenny: what if I hate natchos
Dvan: lol yup
Kenny: I think she thinks "perfect" means "good" or "great"
Dvan: Well, you wouldn't have said, "Nachos" if you didn't like them, right?
Dvan: Yeah, probably does.
Kenny: also, the shoes I ordered were $36, the ones I was exchanging, were $32... so she says, "THE NEW ITEM YOU WANT, COSTS MUCH ADDITIONAL OF THE ORIGINAL ITEM"
Kenny: she must think "much" just means "more"
Dvan: $4 MUCH MORE
Kenny: I was scared when she said "much"0 2